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~APRIL 2003~
 


Think and Work Differently

eUpdate
keeps you informed about Tuck Executive Education news and events and provides valuable information as you tackle the challenges facing you and your firm in today's rapidly changing business environment.

Global Leadership Skills that Change Your Approach

Alumni Voices
As senior vice president and CFO of Allied Domecq QSR, an international food services conglomerate, Paul Leech was interested in developing a broader global perspective. British by birth and upbringing, he'd been living and working in the U.S. for the past five years, trying to integrate his company's domestic and international businesses and finding that he needed to get more in sync with the company's domestic priorities and the cultural perspectives that influenced them. Read more

Provide Three Referrals, Get a Free Seat

Over the years, nearly half of all executive education program participants have come to Tuck through alumni referrals. This statistic is a source of great pride among the executive education team. It is a clear indicator of participants’ satisfaction with their educational experience and the lasting and meaningful connections they share with Tuck. As we strive to consistently exceed each participant’s expectations, meet their company’s development needs, and partner in their company’s long-term success, we deeply appreciate the contributions our alumni have made to our continued success through the recommendations they have given to colleagues and friends on our behalf.

In recognition of the importance of these referrals, Tuck has implemented a new referral incentive program. Here is how it works: For the remainder of 2003, any Tuck MBA or Executive Education alumni who refers three or more candidates who ultimately participate in one of our 2003 executive education programs will receive a free seat in any of the following open-enrollment programs during the 2003 or 2004 program cycle: Finance Essentials for General Managers, Gateway to Business Management, Managing Corporate Reputation, Strategic Brand Management, or the Tuck Global Leaders Program.

To learn more about our referral incentive program or any Tuck Executive Education program, please contact our external relations team members at
+1-603-646-2839 or tuck.exec.ed@dartmouth.edu.

Policies That Make $ense

Given today's uncertain times, Tuck Executive Education recognizes the need for flexibility around participant reservations. Our transfer and cancellation policies are designed to accommodate last-minute changes to your travel schedule.

Applicants are permitted a one-time transfer to another executive education program. Attendance at that new program must occur within the next program year. Upon acceptance into the new program, an administrative fee of $500 will be charged.


Our cancellation policy is outlined below.

 
  • at least 30 days before the program, full refund
 
  • 15-29 days before the program, 50 percent refund
 
  • fewer than 15 days before the program, no refund

Changing the Rules of the Global Game

“Global presence is not enough,” says Vijay Govindarajan (pictured at right), professor and director of Tuck’s Achtmeyer Center for Global Leadership. “Companies also need global competitive advantage to achieve business success across borders.” Businesses gain global competitive advantage, he explains, by managing the present while creating the future. A fundamental component of this approach is that companies must continually reinvent themselves. Govindarajan reduces the strategy to a box 1-2-3 framework:


BOX ONE
Manage the present
BOX TWO
Seletively forget
the past
BOX THREE
Create the future

An overwhelming number of executives devote the majority of their time to box 1, although it is crucial to the success of their business that they also shift their focus to boxes 2 and 3 by embracing new approaches and strategies. Read more

Program Prepares Women for Global Leadership Roles

A collaboration between Smith College Executive Education and Tuck Executive Education, the Smith-Tuck Global Leaders Program for Women provides key frameworks, strategies, and skills to high-potential female executives who are moving toward global responsibilities. Designed by Faculty Director and Tuck Professor Vijay Govindarajan and Smith Career and Executive Development Office Director Barbara Reinhold, the program teaches women how to excel in leadership roles as they manage products and services in an increasingly global arena.

These accomplished experts serve as a tremendous resource for participants. Vijay Govindarajan, Earl C. Daum 1924 Professor of International Business and director of Tuck's William F. Achtmeyer Center for Global Leadership, has been cited by BusinessWeek as a Top Ten Professor in Corporate Executive Education. Barbara Reinhold, online career coach for Monster.com, is an internationally known coach, counselor, motivator, and organizational problem solver and an adjunct associate professor of psychology at Smith College. In addition to the guidance provided by these two renowned experts, participants will benefit from the teaching abilities of a team of highly sought-after thought leaders in business education. The program focuses on three primary areas of transformation—industrial, organizational, and individual. Discussion about concepts and competencies is a fundamental part of the curriculum and is presented within the context of emerging and developed markets. Read more

Added bonus: To encourage more high-potential women to participate in this program, the program fee has been reduced to $6,900 per participant for companies that send one or two people and to $6,500 per participant for companies that send three or more people. A separate fee can be negotiated for companies or individual participants who would like to arrange for a customized follow-up session after the program.

Revenue-Generating Service Ventures Explored at Summit

How can your company use digital strategies to reduce cost and transform support and services activities from cost centers to revenue generation?


This question was addressed by the Thought Leadership Summit on Digital Strategies that took place on February 11, 2003, entitled “Service and Support: From Cost Reduction to Revenue Generation.” The summit was the third in a series co-founded by Tuck’s Center for Digital Strategies and Cisco Systems. CIOs and other senior executives from a number of Fortune 250 companies participated, along with senior academics.

“Even for product-oriented companies,” says Hans Brechbühl (pictured at right), executive director of the Center for Digital Strategies, “services don’t have to be a cost center. With the appropriate strategy and careful implementation, it’s clear that services can become a source of tremendous profit.” Although services activity can represent an untapped source of profitable growth, many companies struggle with making service offerings a prominent part of their portfolios. Explains Brechbühl, "The question is how you transition from a mainly product-oriented company to one that offers the right services. There are tremendous opportunities for cross-company collaboration in both determining and offering the right services, but the challenges of both internal mindset change and external collaboration are significant."

So how do product-oriented companies make this transition successfully? How do companies use digital strategies to improve services offerings so that they yield the greatest profitability and enable the optimal customer experience? Read more

What Are the Benefits of Becoming a Tuck Associate?

Established in 1964, the Tuck Associates Program recognizes corporations that provide financial support of at least $5,000 annually for the educational mission of the school. Through priority contact, Tuck Associates engage in a dialogue with the school that leads to broadly based, mutually beneficial relationships.

Tuck Associates enjoy a variety of benefits, including early scheduling opportunities on the Tuck recruiting calendar. “Priority scheduling for company briefings and interviewing gives Tuck Associates a jump on the competition,” says Charlie Clement, director of the Tuck Associates Program. Members also receive free Résumé Databases, a must-have for researching which Tuck students best fit employment needs.

Other benefits include opportunities for interaction with Tuck faculty and students, assistance with solving business problems, and a subscription to Tuck Forum, a semiannual report on the research conducted by Tuck’s faculty of thought leaders.

“Above all, we give the personal, customized service that only a small school can offer. There is a distinct advantage to being closely connected to the business school ranked #1 by The Wall Street Journal,” says Clement. This connection, and the opportunities it provides, is an invaluable resource that benefits companies on a variety of levels.

If you would like to learn more about the Tuck Associates Program, please contact Charlie Clement at 603-646-3981 or charlie.clement@dartmouth.edu or visit www.dartmouth.edu/tuck/business/corp_rel.html.

2003 Calendar of Programs and Events

April
April 2, 2003 Faculty Briefing
April 13-18, 2003 Global Leadership 2020, Module 1
April 27-May 2, 2003 Gateway to Business Management

June
June 1-6, 2003 Managing Corporate Reputation
June 22-27, 2003 Smith-Tuck Global Leaders Program for Women

July
July 6-11, 2003 Advanced Minority Business Executive Program
July 13-18, 2003 Minority Business Executive Program
July 13-18, 2003 Global Leadership 2020, Module 2
July 27-August 15, 2003 Tuck Executive Program

September
September 7-12, 2003 Finance Essentials for General Managers

October
October 5-8, 2003 Strategic Brand Management
October 12-17, 2003 Global Leadership 2020, Module 3
October 26-31, 2003 Tuck Global Leaders Program

November
November 2-6, 2003 Driving Results with Strategic Leadership Teams
November 9-14, 2003 Gateway to Business Management

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