Robert A. Shumsky

Professor of Operations Management

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AB, Harvard University, 1988; MS, Massachusetts Institute of Technology, 1993; PhD, Massachusetts Institute of Technology, 1995.

Professor Shumsky’s research and teaching focus on operations management and decision science.  In his research, he has examined the interactions among quality, flexibility, and efficiency in service systems. Most recently he has studied the coordination of service supply chains in which service provision is split among multiple firms.  He has conducted research on the U.S. air traffic management system and studied transportation operations for state agencies and the Federal Aviation Administration. He has also served as a consultant for both manufacturing and service operations, including call centers and health-care providers.

Manufacturing and Service Operations Management Best Paper Award Finalist, 2013; Superior Teaching awards, Simon School, University of Rochester, 2000–05; Eight Meritorious Service awards from INFORMS journals, 1996 - 2009; Harold Hazan Award, Outstanding Teaching in Electrical Engineering and Computer Science, Massachusetts Institute of Technology, 1992.

Professor Shumsky has published recent articles in Management Science, Operations Research, and Manufacturing and Service Operations Management. He currently serves in various editorial positions for several academic journals.

Before joining the Tuck faculty, Professor Shumsky was on the faculty of the Simon School of Business at the University of Rochester. He has also worked as a research associate for the Massachusetts Port Authority and the MITRE Center for Advanced Aviation Systems, and as a high school mathematics teacher.

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If you have been bounced from one call center to another, or if you have been referred from one doctor to another (and perhaps to another), then you have been passed along what i call a ‘service supply chain.’ in the last few decades service companies have focused on internal process improvement. However, as more companies outsource services, effective coordination of capacity and quality in service supply chains will become increasingly important.

– Robert A. Shumsky